Summary

People-centered professional with 20+ years of experience in leadership, talent acquisition, employee development, and customer relations. Skilled in recruiting coordination, stakeholder communication, systems improvement, and cultivating healthy team cultures. Adept at balancing empathy with operational excellence in fast-paced environments. 

Planted and grew church to average weekly attendance of 1000+ in physical and online attendance. Direct oversight over ministries, staff, and volunteers. Built healthy team culture through clear communication, trust-building, and leadership development. 

Supported end-to-end recruiting efforts by screening candidates, conducting interviews, and maintaining ATS. Partnered with hiring managers to ensure smooth interview processes and positive candidate experiences. Built relationships with schools and community partners to strengthen long-term talent pipelines. 

Managed strategic accounts by identifying needs, resolving issues, and building long-term partnerships. Used data and research to provide solutions that increased retention and customer satisfaction. Increased account package revenue from $500k to over $5 million annually in first year. 

Represented the Executive Office in resolving complex employee and customer concerns. Utilized empathy, policy awareness, and clear communication to de-escalate sensitive situations. 

Coordinated with external vendors to maintain operational excellence across facilities and technology. Supported streaming and event technology, facilitating seamless operations for various initiatives at Apple. 

Directed training initiatives for staff and volunteers on technology systems and best practices. Managed the end-to-end hiring process and training of new team members. Developed standard operating procedures to enhance operational efficiency at Chick-fil-A Restaurants. 

Bachelor of Arts in English Studies